Shipping Information

Order Confirmation and Shipment
As soon as you place your order, you will receive an order confirmation e-mail. This means we have received your order and pre-authorized your credit card for the purchase(s).

Once we have received your order and pre-authorization has been received, we will automatically charge your credit card for the purchase(s). Liable for immediate shipment.

If an item is back-ordered or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment we will process the charges and submit the order for shipment.

Your order will be shipped out of our warehouse within 3 business days. We will send you an email when the product/products is/are shipped along with the tracking number/tracking URL. as soon as your order leaves our facility.   

SHIPPING TIME

Standard Shipping

Canada   3-9 business days

USA    4-8 business days

Canceled Order/Cancellations:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges.


Please make sure that the e-mail address you provided is correct, and check your spam folder if you do not see the email in your inbox.

If you do not receive tracking information from us within 3 business days of your order, please feel free to follow up with us at info@hendersonfurnitureplus.com 

Processing and delivery times may be extended due to COVID-19.

Please see/read the full Shipping, Delivery, and Returns, Cancellations policies for complete details.

Henderson Furniture Plus will ship products to any address in Canada and the continental United States. Shipment to a P.O. Box, however, will be refused.

All shipping costs are inclusive of insurance.

DELIVERY CHARGES

All our pricing includes FREE shipping on orders.

All shipping costs are inclusive of insurance.

Products are shipped from our warehouse located in Montreal, Quebec, Canada. 

Foreign orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination country. You must check with your local authorities to find out what charges are applicable. Henderson Furniture Plus does not charge or collect duties/taxes for goods shipped to international destinations (outside of Canada). These taxes are paid by the customer upon arrival of the items to their destination country.

CARRIERS

We believe your purchase deserves a special degree of handling and care. We use leading furniture delivery companies to handle our orders, including Canpar, UPS, Day & Ross, Maritime Ontario, FedEx Freight, and XPO Logistics. Each one is selected depending on the final destination, weight, and size of the products.

PROCESS OF DELIVERY

For LTL shipments, the carrier will call you to schedule a time for the delivery, either in the morning or in the afternoon, but not at an exact time. Henderson Furniture Plus is not responsible for the delivery times of products. Once products have been dispatched, it is the customer's responsibility to liaise with Henderson Furniture Plus nominated carrier company in relation to the delivery date and make themselves available to take delivery during the time slot appropriated.

If for any reason our shipping partner cannot reach you at the agreed time of delivery, you will need to re-arrange the delivery. We are not responsible for any additional delivery costs incurred.

Upon delivery, you will be asked to sign a delivery form, in which you confirm that the product was delivered in the correct condition (without obvious defects or damage).

INSPECTION

It is your responsibility to inspect all items at the time of delivery, and any claims should be made within 24 hours.

TRACKING NUMBER 

Our policy is to keep you informed. When your order is dispatched, we will contact you by email with the relevant tracking information so you can keep a close eye on your delivery. You will also receive a call from one of our professional furniture carriers to confirm a suitable time for delivery. 

BEYOND POINT

If your shipping address is a ‘beyond point’, then a shipping surcharge may apply. Beyond point, a surcharge is calculated by the shipping companies. Beyond points are usually defined by difficult access points, narrow roads, gated communities, islands, rural areas, or mountains. There is no way for us to ascertain a ‘beyond point’ until we get shipping quotes from our shipper. We will contact you if your shipping address comes up as a ‘beyond point’.

CHANGE OF ADDRESS

If you wish to change the address or any other delivery details before the indicated delivery date, you must send an email to info@hendersonfurnitureplus.com to notify Henderson Furniture Pus of this at least 48 hours prior to delivery. In this notification, you must mention the order number and the relevant product. Henderson Furniture Pus will confirm the change by phone or email, or refuse if the change is not in accordance with our Terms and Conditions or if there is another legitimate reason to refuse the change.

DELAY

Henderson Furniture Plus nor the transporter can be held responsible if the delivery cannot take place as a result of the incorrect address or other delivery information provided by the customer.

Henderson Furniture Plus is not responsible for delays due to strikes, legal lockouts, or other discomforts caused by its suppliers. In the event of these inconveniences and other events of force majeure, the delivery period shall be extended in accordance with the duration of the disturbance. To the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges, or expenses arising out of late delivery.

DELIVERY ACCESS

We recommend that you check the dimensions of access points to your home before ordering large items of furniture. You are responsible for determining that merchandise will fit through doorways, staircases, corridors, and lifts. The dimensions for our products are listed in the product description.

DAMAGED OR FAULTY RETURNS:

We take great care to make sure your items are shipped safely. Each order is insured in the unlikely event that damage occurs during the shipping process. While cases are rare, damage does happen once in a while. 

All items must be opened and checked by the customer at the time of delivery before the delivery person leaves, otherwise, we cannot be liable for damage incurred during transit.

If a customer is to receive a damaged or faulty product, they must notify Henderson Furniture Plus upon receipt of the goods and follow the correct returns policy as stipulated above. 

If there is any damage or if any product is defective, you must tell the driver you reject the delivery due to damage during shipping and note it on the receipt with ‘Damaged Upon Arrival’.

To process your claim, please send us up to three (3) pictures including one of the boxes that the item shipped in, to claims@hendersonfurnitureplus.com. All damage not noted with the driver present cannot be claimed. Make sure to keep all of the original packing material. After delivery is refused, our customer service staff will file a claim and work with you promptly to arrange a replacement or refund at no extra cost to you. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier.

Henderson Furniture Plus must issue a return authorization before customers return goods. Unauthorized returns will not be accepted.

Any damaged or faulty claims after seven (7) days of delivery will not be accepted as a refund and will be treated as a warranty claim. In this case, it will be the responsibility of the customer to pay for all return costs. Returned items must be in their original packaging and condition, with all accessories, and not be used or altered in any way. They must be unmarked and unassembled in any way.

Processing and delivery times may be extended due to COVID-19.

International customers are responsible for any and all import taxes, duties, shipping, and fees that may be incurred during the shipping processes. Please note that we will not ship to a P.O. box.                   

Thank you for making a purchase from us.