Delivery/Shipping/Refund

Processing and delivery times may be extended due to COVID-19.

Please see/read the full Shipping & Delivery and Returns & Cancellations policies for complete details.

Henderson Furniture Plus will ship products to any address in Canada and the continental United States. Shipment to a P.O. Box, however, will be refused.

All shipping costs are inclusive of insurance.

DELIVERY CHARGES

All our pricing includes FREE shipping on orders

All shipping costs are inclusive of insurance.

Products are shipped from our warehouse located in Montreal, Quebec, Canada. 

Foreign orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination country. You must check with your local authorities to find out what charges are applicable. Henderson Furniture Plus does not charge or collect duties/taxes for goods shipped to international destinations (outside of Canada). These taxes are paid by the customer upon arrival of the items to their destination country.

CARRIERS

We believe your purchase deserves a special degree of handling and care. We use leading furniture delivery companies to handle our orders, including Canpar, UPS, Day & Ross, Maritime Ontario, FedEx Freight, and XPO Logistics. Each one is selected depending on the final destination, weight, and size of the products.

  PROCESS OF DELIVERY

For LTL shipments, the carrier will call you to schedule a time for the delivery, either in the morning or in the afternoon, but not at an exact time. Henderson Furniture Plus is not responsible for the delivery times of products. Once products have been dispatched, it is the customer's responsibility to liaise with Henderson Furniture Plus nominated carrier company in relation to the date of delivery and to make themselves available to take delivery during the time slot appropriated.

If for any reason our shipping partner cannot reach you at the agreed time of delivery, you will need to re-arrange the delivery. We are not responsible for any additional delivery costs incurred.

Upon delivery, you will be asked to sign a delivery form, in which you confirm that the product was delivered in the correct condition (without obvious defects or damage).

 INSPECTION

It is your responsibility to inspect all items at the time of delivery, and any claims should be made within 24 hours.

 TRACKING NUMBER 

Our policy is to keep you informed. When your order is dispatched, we will contact you by email with the relevant tracking information so you can keep a close eye on your delivery. You will also receive a call from one of our professional furniture carriers to confirm a suitable time for delivery. 

 BEYOND POINT

If your shipping address is a ‘beyond point’, then a shipping surcharge may apply. Beyond point, a surcharge is calculated by the shipping companies. Beyond points are usually defined by difficult access points, narrow roads, gated communities, islands, rural areas, or mountains. There is no way for us to ascertain a ‘beyond point’ until we get shipping quotes from our shipper. We will contact you if your shipping address comes up as a ‘beyond point’.

 CHANGE OF ADDRESS

If you wish to change the address or any other delivery details before the indicated delivery date, you must send an email to info@hendersonfurnitureplus.com to notify Henderson Furniture Pus of this at least 48 hours prior to delivery. In this notification, you must mention the order number and the relevant product. Henderson Furniture Pus will confirm the change by phone or email, or refuse if the change is not in accordance with our Terms and Conditions or if there is another legitimate reason to refuse the change.

 DELAY

Henderson Furniture Plus nor the transporter can be held responsible if the delivery cannot take place as a result of the incorrect address or other delivery information provided by the customer.

Henderson Furniture Plus is not responsible for delays due to strikes, legal lockouts, or other discomforts caused by its suppliers. In the case of these inconveniences and other events of force majeure, the delivery period shall be extended in accordance with the duration of the disturbance. To the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges, or expenses arising out of late delivery.

 DELIVERY ACCESS

We recommend that you check the dimensions of access points to your home before ordering large items of furniture. You are responsible for determining that merchandise will fit through doorways, staircases, corridors, and lifts. The dimensions for our products are listed in the product description.

7-DAY MONEY-BACK GUARANTEE

Our aim is that you are satisfied with everything you purchase from our online store. In the circumstance where you are not satisfied with the quality or condition of our products, you may return the item(s) within seven (7) days for a full refund of the purchase price less shipping cost from and to Henderson Furniture Plus – no questions asked. Any free shipping applied to your original order may be deducted from your refund. For example, if we offered free shipping on your order, we will refund you for the purchase price of the returned items, but we will deduct our actual shipping costs. The 7-day money-back guarantee period will begin from the date that the customer receives the product. If there is no receipt of delivery, the date shall be assumed to be three business days from the date of dispatch. The item must not be damaged and in its original condition and must be returned in its original packaging, in an unmarked and unused condition, unassembled, and complete with any accessories. If returned products are not in their full original condition and packaging, including all original wrappings, a restocking fee of 12% will be charged and taken off the total refund.

Please note that all shipping charges are non-refundable. Therefore, the following fees and charges will not be reimbursed:

- Delivery charges from Henderson Furniture Plus

- Delivery charges to return the product to Henderson Furniture Plus

The customer must comply with directions from Henderson Furniture Plus staff to facilitate a return. Upon receipt of the products, your merchandise will be inspected and the refund will be issued within thirty (30) business days. Refunds are typically issued through the same transaction method you used in the original purchase. All returns require an RMA number (Return Merchandise Authorization) issued by Henderson Furniture Plus. The warehouse will refuse any returns without this authorization.

To return a purchase, please simply follow these instructions below:

  1. Send us an email to returns@hendersonfurnitureplus.com within the 7-day period after delivery to request a Return Authorization Form.
  2. Prior to returning the item, this form must be filled out and emailed back to returns@hendersonfurnitureplus.com for approval. Add a picture of the packaged product you want to return.
  3. Please attach the Return Form to each box being returned. An original receipt is needed for any returns. The address will be provided upon the advice of the refund/return request.

 SALE items are considered a FINAL sale and cannot be returned for a refund.

We are sorry but commercial purchases are not covered by the right to return. Other than in accordance with Henderson Furniture Plus 7-Day Money-Back Guarantee, Henderson Furniture Plus does not provide refunds.

Henderson Furniture Plus reserves the right to make changes to these terms and conditions without prior notice.

 DAMAGED OR FAULTY RETURNS

We take great care to make sure your items are shipped safely. Each order is insured in the unlikely event that damage occurs during the shipping process. While cases are rare, damage does happen once in a while. All items must be opened and checked by the customer at the time of delivery before the delivery person leaves, otherwise, we cannot be liable for damage incurred during transit.

If a customer is to receive a damaged or faulty product, they must notify Henderson Furniture Plus upon receipt of the goods and follow the correct returns policy as stipulated above. If there is any damage or if any product is defective, you must tell the driver you reject the delivery due to damage during shipping and note it on the receipt with ‘Damaged Upon Arrival’. In order to process your claim, please send us up to three (3) pictures including one of the box that the item shipped in, to sales@hendersonfurnitureplus.com. All damage not noted with the driver present cannot be claimed. Make sure to keep all of the original packing material. After delivery is refused, our customer service staff will file a claim and work with you in a timely manner to arrange a replacement or refund at no extra cost to you. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier.

Henderson Furniture Plus must issue a return authorization prior to customers returning goods. Unauthorized returns will not be accepted. Any damaged or faulty claims after seven (7) days of delivery will not be accepted as a refund and will be treated as a warranty claim. In this case, it will be the responsibility of the customer to pay for all return costs. Returned items must be in their original packaging and condition, with all accessories, and not be used or altered in any way. They must be unmarked and unassembled in any way.

Processing and delivery times may be extended due to COVID-19.