At Henderson Furniture plus, quality is our priority, and as part of our customer service commitment, we offer an unconditional return policy.
Any products returned must be in the original package in re-sellable condition, returned within 30 days of receipt at your expense. For example, if we offered free shipping on your order, you will be responsible for shipping costs of the returned items. If there is no receipt of delivery, the date shall be assumed to be three business days from the date of dispatch. The item must not be damaged and in its original condition and must be returned in original packaging, in an unmarked and unused condition, unassembled, and complete with any and all accessories. A restocking fee of 15% will be applied for returns and will only be refunded if the item(s) is in brand-new condition. If you are not completely satisfied with your item(s) please email firstname.lastname@example.org and we will work with you to resolve your order as soon as possible for return or exchange.
Please note that all shipping charges are non-refundable.
If your items include free delivery, you will be responsible for all costs of delivery for return.
Therefore, the following fees and charges will not be reimbursed:
The customer must comply with directions from Henderson Furniture Plus staff to facilitate a return. Upon receipt of the products, your merchandise will be inspected and the refund will be issued within thirty (30) business days. Refunds are typically issued through the same transaction method you used in the original purchase. All returns require an RMA number (Return Merchandise Authorization) issued by Henderson Furniture Plus. The warehouse will refuse any returns without this authorization.
To return a purchase, please simply follow these instructions below:
SALE items are considered a FINAL sale and cannot be returned for a refund.
Henderson Furniture Plus reserves the right to make changes to these terms and conditions without prior notice.
DAMAGED OR FAULTY RETURNS
We take great care to make sure your items are shipped safely. Each order is insured in the unlikely event that damage occurs during the shipping process. While cases are rare, damage does happen once in a while.
All items must be opened and checked by the customer at the time of delivery before the delivery person leaves, otherwise, we cannot be liable for damage incurred during transit.
If a customer is to receive a damaged or faulty product, they must notify Henderson Furniture Plus upon receipt of the goods and follow the correct returns policy as stipulated above. If there is any damage or if any product is defective, you must tell the driver you reject the delivery due to damage during shipping and note it on the receipt with ‘Damaged Upon Arrival’. (Please make sure the carrier also notes the damages on the freight bill). In order to process your claim, please send us up to three (3) pictures, including one of the boxes that the item shipped in, to email@example.com. All damage not noted with the driver present cannot be claimed. After delivery is refused, our customer service staff will file a claim and work with you in a timely manner to arrange a replacement or refund at no extra cost to you. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier.
Henderson Furniture Plus must issue a return authorization prior to customers returning goods. Unauthorized returns will not be accepted.